About This Role
Managing reconciliation, settlement, chargeback, and dispute management, along with digital payment operations, is the core of this role. The manager ensures zero financial losses and minimal operational errors, timely settlement processing, and customer grievance redressal.
Responsibilities
- Oversee reconciliation, settlement, chargeback, and digital payment operations to ensure zero financial losses and minimal operational errors
- Ensure timely settlement processing, customer grievance redressal, and compliance with regulatory requirements
- Implement operational changes, MIS and regulatory reporting, and vendor governance
- Drive continuous improvement through automation and process enhancements
- Manage merchant settlements, interchange claims, and vendor performance
- Ensure adherence to RBI outsourcing guidelines
- Manage reconciliation, settlement, and chargeback processes to ensure accuracy and prevent financial losses
- Oversee dispute management and ensure timely processing of customer debits, credits, and grievance resolution
- Monitor operational controls, service standards, and turnaround times across digital operations processes
- Drive automation initiatives and improve reconciliation accuracy and operational efficiency
- Implement regulatory, business, and system-related changes within the operational environment
- Ensure timely and accurate MIS, claims reporting, and regulatory reporting requirements
- Manage relationships with payment networks, vendors, and service providers, ensuring adherence to agreed SLAs and contractual obligations
- Conduct regular vendor reviews and ensure compliance with RBI outsourcing guidelines and internal policies
- Oversee merchant payments, interchange claims, and settlement activities as per approved agreements and policies
- Review operational processes, agreements, and controls to strengthen governance, compliance, and risk management
Requirements
- 6 - 10 years of experience
- Graduation/ Post-Graduation (Any specialization)
