About the role
Roles and Responsibility
- Develop and implement effective customer service strategies to enhance customer satisfaction.
- Manage and resolve customer complaints professionally and promptly.
- Collaborate with internal teams to ensure seamless delivery of services.
- Analyze customer feedback and provide insights to improve business operations.
- Build and maintain strong relationships with key customers and stakeholders.
- Identify and develop plans for new business opportunities.
Job Requirements
- Proven experience in customer service or a related field.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Excellent problem-solving and analytical skills.
- Experience working with customers in the Chemicals - Paints industry is preferred.
- Strong leadership and team management skills.
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