Manager, Customer Assist Operations

About This Role

Managing and improving customer service operations within the public sector is the core of this temporary role. Based in Footscray, this position focuses on ensuring efficient and high-quality service delivery to meet customer needs.

Responsibilities

• Lead and manage the customer service operations team to achieve service excellence
• Develop and implement strategies to enhance customer satisfaction and streamline processes
• Monitor and analyse key performance metrics to identify areas for improvement
• Ensure compliance with all relevant regulations and internal policies
• Collaborate with other departments to address customer concerns effectively
• Provide training and support to team members to maintain high performance
• Prepare and present operational reports to senior management as required
• Oversee the resolution of complex customer issues in a timely manner

Requirements

• Experience in customer service or operations management within the public sector
• A strong understanding of customer service standards and best practices
• Proven ability to lead and motivate a team towards achieving organisational goals
• Excellent communication and problem-solving skills
• Knowledge of relevant compliance and regulatory requirements
• Strong analytical skills to assess performance metrics and drive improvements

Benefits

• Opportunity to contribute to impactful public sector initiatives

About the Company

This organisation operates within the public sector.