Manager, CRM & Systems

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

The Manager, CRM & Systems will support the Managers, Systems Success, with local execution of Salesforce Sales Cloud, Outreach, automation, and user support. This role turns the Revenue Systems & Data roadmap into practical day-to-day support for central and local teams and assists with future feature build-out.

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

Responsibilities

• Provide more technical CRM and systems support for Salesforce, Outreach, lead distribution, workflows, and reporting.
• Manage assigned support requests, user questions, process fixes, data-cleanup needs, and documentation updates.
• Partner with Director, CRM & Systems, on configuration, testing, user permissions, process updates, and system governance.
• Partner with Systems Success Managers to understand local adoption issues and recurring support needs.
• Help build training resources, FAQs, process documentation, and self-service materials.
• Support CRM/data quality priorities, data hygiene, and reporting reliability.
• Escalate complex architecture, automation, or prioritization decisions to Director, CRM & Systems.

Qualifications

• 3-5+ years of Salesforce administration or management experience, with at least 1+ years supporting Sales Cloud in a B2B environment.
• Bachelor’s degree in related field; equivalent experience considered.
• Strong leadership, analytical, and communication skills.
• Ability to manage cross-functional stakeholders and drive technical solutions.

Technical Skills:

• Deep expertise in Salesforce Sales Cloud configuration, customization, and administration.
• Proficiency in Salesforce Flow, validation rules, and declarative automation.
• Experience with Sales Engagement tools (e.g., Outreach, Salesforce High Velocity Sales).
• Familiarity with Apex, SOQL, or Lightning components is a plus.

Credential Preferences:

• Required: Salesforce Administrator.
• Preferred: Salesforce Advanced Administrator, Sales Cloud Consultant, CPQ Specialist, or Platform App Builder.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.