About the role
Philip Morris International: Building a Smoke-Free Future At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on smoke-free products with the power to improve the lives of a billion smokers worldwide.
With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.
Purpose Of The Position
- Enable compliant and effective commercial operations through strong governance frameworks, policies, controls, and SOPs.
- Strengthen business integrity and operational resilience through governance, risk management, and fraud prevention while maintaining a seamless consumer experience.
- Enhance governance capabilities through data-driven insights, automation, AI, and digital solutions to support informed decision-making and sustainable business growth.
Accountabilities ・Lead the implementation and maintenance of governance frameworks, policies, controls, and SOPs in line with PMJ/PMI requirements and local regulations.
・Lead the standardization and optimization of omni-channel processes to ensure compliant, consistent, and efficient execution across commercial operations through monitoring, analysis, and continuous improvement.
・Facilitate cross-functional initiatives and stakeholder engagement to strengthen governance, risk management, and operational compliance across commercial channels and consumer interactions.
・ Lead fraud prevention activities, including monitoring, reporting, investigations, escalations, and control enhancements, to ensure timely identification and mitigation of risks.
・ Drive the enhancement of governance monitoring, reporting, and systematic controls by leveraging data analytics, automation, AI, and digital solutions to improve visibility, efficiency, and risk management.
・ Support compliance assessments, audits, CAD/IC reviews, and remediation activities to ensure adherence to policies, guidelines, and operational standards.
Requirements
- Degree or postgraduate qualification
- Native-level Japanese and fluent English (verbal, written, presentation)
- 3+ years of experience in commercial operations
- Operation Flow mapping development and/or understanding
- Knowledge of fraud management and prevention practices
- Process management and continuous improvement skills
- Data processing, analysis, and reporting skills
- Understanding of transaction monitoring and control design
- Familiarity with automation, AI, or digital fraud solutions is an advantage
PMI is an Equal Opportunity Employer.
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