About This Role
Managing catering services is the core of this role, which involves planning and executing assigned catering business from client meetings and menu coordination to food preparation, delivery, service, invoicing, and payment processing. The manager will also maintain effective working relationships with the community, vendors, and clients to achieve catering revenue goals.
Responsibilities
- Meet with current and potential customers to review catering options, including menu, budget/pricing, and dietary needs
- Coordinate event bookings and menu item selection, and negotiate pricing to ensure profitability of catering services
- Work with chefs to ensure food is made according to the menu and special-order requirements, such as dietary needs
- Ensure food orders are placed in a timely manner and work with vendors as necessary
- Work with cross-functional departments (e.g., bakery, deli) to coordinate preparation and timely delivery of foods to assigned venues
- Oversee associates responsible for preparing and packaging food, catering deliveries, and the set-up, preparation, and serving of food at assigned venues
- Prepare invoices for clients, process and ensure payments are applied accurately and in a timely manner, and provide receipts to clients
- Develop and maintain effective working relationships with the community, vendors, potential clients, and current clients to ensure excellent customer service and that catering services meet customer and/or vendor expectations, and to achieve catering revenue goals
- Maintain the eCommerce site for seasonal items, gift baskets, etc., as assigned
- Maintain a clean and well-stocked department; ensure the department complies with company safety and sanitation procedures and standards
- Responsible for department management, including staffing, training, performance management, and career development of associates, and developing and monitoring department goals
- Develop and monitor department budget as required
- Additional responsibilities may be assigned as needed
Requirements
- High School Diploma or GED or an equivalent combination of education and/or experience
- Two years of catering, retail, restaurant, customer service, and/or related experience
- Valid driver's license and ability to drive company vehicles
- Strong written and verbal communication skills
- Strong customer service skills
- Good organization, prioritization, decision-making, and problem-solving skills
- Good bookkeeping skills and negotiation skills
- Strong leadership abilities with capability to work in a hands-on environment
- Knowledge of catering operations and knowledge of retail systems