About This Role
The Catering Manager leads premium hospitality and catering operations for baseball games, soccer matches, and special events at ONEOK Field. This position is responsible for delivering exceptional guest service, developing seasonal employees, and managing efficient, profitable food and beverage operations. The manager oversees service in luxury suites, party decks, the pavilion, the indoor event center, and other hospitality spaces throughout the ballpark, coordinating event details from advance planning through setup, service, and breakdown.
Responsibilities
- Lead catering and premium service for all assigned games and special events, maintaining a visible presence in hospitality areas throughout each event
- Serve as the primary catering contact for clients before, during, and after events; confirm food and beverage orders, guest counts, service times, locations, and special requests
- Communicate event details and changes to the kitchen, service staff, and front office to ensure accurate orders and timely service
- Oversee hospitality setup, buffet and menu presentation, food quality, order delivery, replenishment, and breakdown to maintain consistent service standards
- Hire, train, schedule, and supervise seasonal hospitality employees, including suite servers and runners, deck staff, and catering staff; provide ongoing coaching and support team morale
- Work with the Executive Chef and Director of Food and Beverage to develop and execute premium and catering menus that meet guest needs and operational goals
- Manage labor, food and beverage costs, operating supplies, and smallwares within established budgets; adjust staffing and preparation to anticipated attendance and event needs
- Coordinate inventory, ordering needs, and product availability with the appropriate department leaders; maintain accurate counts and reduce unnecessary waste
- Ensure hospitality areas and equipment are clean, organized, and ready for service; report maintenance needs and follow through on operational concerns
- Maintain food safety, sanitation, quality control, and responsible beverage service standards in all assigned areas
- Address guest and client concerns promptly and professionally, coordinating with department leadership when additional support is needed
- Use point of sale and back of house systems to support accurate orders and service; assist staff with routine troubleshooting and escalate technical issues
- Support other food and beverage operations and departments as needed and perform related duties assigned by management
About the Company
The Tulsa Drillers are the Double-A affiliate of the Los Angeles Dodgers, delivering baseball and community-focused events at ONEOK Field. They are part of Diamond Baseball Holdings (DBH), a sports and entertainment company that owns and operates Minor League Baseball clubs and premier venues in North America, with nearly 50 clubs and venues across the United States and Canada.
