Manager, Business Operations

About This Role

Managing business operations for the North America region, this role serves as a strategic partner to the regional Sales & Business Development teams. It enables these teams across Automotive, Connectivity, Broadband & Networking (CBN) & Operators, and Space engagements to expand pipeline and revenue while executing strategic initiatives. The role drives operational excellence, improves processes, and provides insights that support strategic decisions in a competitive, fast-moving environment, and leads opex and headcount planning for the North America region, aligning resources with regional priorities and growth targets.

Responsibilities

• Lead annual planning for Automotive, CBN & Operators, and Space, including pipeline goals, design-win targets, revenue plan, and sales incentive plan alignment
• Work closely with Finance and the business units to set annual objectives
• Report on forecast changes and variances against plan
• Lead monthly reviews with regional sales leaders to highlight risks and opportunities
• Support pipeline management to ensure design win opportunities are properly recorded and updated
• Lead pipeline reviews with Sales team
• Analyze sales performance, design-win trends, and market share data to provide actionable insights
• Build and maintain dashboards and reports that help sales teams and leadership track KPIs and spot opportunities and risks
• Provide financial reporting
• Develop strategic narratives and executive-ready materials
• Support internal executive and regional business reviews
• Provide market analysis and insights for the automotive, connectivity, operator, and space ecosystems
• Help plan events, tradeshows, and customer engagements, including logistics coordination, attendee targets and lists, and preparing internal briefing materials
• Address ad hoc requests from business units
• Own the annual and quarterly opex planning process for the North America region, including budget development, spend tracking, and variance analysis with Finance
• Lead regional headcount planning, including requisition tracking, hiring prioritization, and alignment of resources to strategic priorities and growth targets
• Keep org and resource models current
• Give leadership regular views of headcount, open roles, and opex use
• Support AI initiatives across the North America region
• Identify and implement improvements that streamline processes such as opportunity registration, pipeline management, and forecast reporting
• Train and support sales teams on operational processes and best practices
• Drive adoption and improvement of internal dashboards and CRM processes (e.g., Salesforce, Tableau, internally created AI tools)