Manager Business Development

About This Role

This night-shift post on the cardiac ward pairs patient care with mentoring new nurses. This Strategic Customer Engagement Senior Manager role supports the sector's planning, preparation, execution, analysis, and strategic actions related to executive customer interactions. This leader will act as the chief of staff for the Strategic Customer Engagement Team, overseeing daily operations across engagements with all Department of War services, key industry primes, international customers, and other U.S. government agencies. The selected individual will be responsible for improving how the team leverages customer and contextual information to drive focused engagements that lead to actionable business outcomes.

Responsibilities

• Ensure strategic customer engagements are planned, executed, and documented in alignment with sector priorities and governance
• Serve as the subject matter expert in the use, configuration, and integration of Salesforce with other systems of record and digital tools
• Lead the development, integration, and application of authoritative information resources, environments, and products that enable clear, consistent, and compelling customer engagements associated with NGMS products, capabilities, and business opportunities
• Lead Strategic Customer Engagements with external customers and cross-sector NGC stakeholders as required
• Partner with peer information, digital, communications, business development, strategic growth, and operations leaders to plan, develop, implement, and operate new processes, tools, and capabilities that accelerate SCE operations
• Lead or support the analysis, synthesis, and recommendations in response to customer requests for information (RFIs), strategic communications, mission engineering activities, and business cases
• Mentor and lead cross-functional teams to deliver high-quality customer engagement products and outcomes

Requirements

• Bachelor’s degree and a minimum of 10 years of related experience in program management, business development, mission engineering, systems analysis, or strategic planning; or 8 years with a Master’s degree
• Experience with Salesforce and with the application of generative artificial intelligence assistants in a business context
• Knowledge of DoW customer organizations, requirements, programming, budgeting, and acquisition processes
• Dynamic self-starter with strong attention to detail, strong work ethic, and strategic thinking with respect to customer needs, competitive positioning, and prioritization in a fast-paced environment
• Strong interpersonal skills that foster collaborative and trusting relationships with all levels of the organization, including executive leadership and technical experts
• Strong written and verbal communication skills and the ability to develop and deliver executive-level presentations