About the role
Knowledge and Skill Requirements:
• Work a flexible schedule, which can include early mornings and late nights
• Visit the stand outside of scheduled shifts to coach, observe, train, and perform administrative duties
• Regularly work weekends and be available to work holidays, if necessary
• Be available by phone or in person to promptly address any needs of the stand
• High school diploma or equivalent
• Create and maintain genuine, uplifting interactions
• Work carefully and quickly with hot water and coffee, glass bottles, and dairy products
• Be able to work outside for prolonged periods, in all weather conditions
• Be able to lift up to 50lbs
• Be able to stand comfortably for hours at a time
• Be able to climb a ladder and use a stepladder
• Be able to stand, sit, bend, kneel, twist, and squat as necessary to stock and clean in the stand
• Safely walk in between and around cars in the drive thru line
• Safely use a utility knife
• Operate any position in the stand during peak hours
• Maintain awareness of the shift’s operations while working a position
• Be able to address operational, procedural, or cultural issues with team members
• Adapt to problems and implement solutions during stressful situations
• Effectively manage multiple projects and deadlines
• Effectively lead and direct multiple personality types under pressure
• Has proven leadership abilities in a fast-paced environment with 40+ team members
• Beginner-level proficiency in Microsoft Office Suite
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