Management Consultant

About This Role

This Management Consultant role offers a unique opportunity within Spring Health to provide high-quality consultations to human resource representatives, management, and employees regarding workplace concerns. The role focuses on enhancing employee wellbeing and workplace effectiveness, reporting to the Clinical Manager.

Responsibilities

• Provide management consultation that enhances employee wellbeing and workplace effectiveness from 1:30pm-10pm ET, from any time zone
• Coordinate critical incident response requests
• Deliver virtual critical incident response requests
• Complete management referral intakes according to established guidelines; assure appropriate placement of management referred employees; provide guidance regarding EAP protocols to counselors working with employees
• Complete daily shifts on an incoming queue and meet speed to answer service level agreement requirements
• Provide follow-up to monitor employee compliance and feedback to supervisors, HR/Managers
• Confirm that necessary paperwork is in place to both providers, HR/Managers including signed releases in order to coordinate follow-up with treatment providers, and other necessary HR/Managers
• Provide limited after care monitoring (following up with employees and/or providers to ensure the safety of employees and continuation of treatment)
• Assess for risk and manage member and organizational crises by providing in-the-moment support, triage, safety planning, and follow up
• Identify and problem-solve issues that serve as a barrier or disruption to care, with support from leadership
• Act as a subject matter expert on the key customer including the customer’s benefits ecosystem and programs to provide appropriate referrals to members and to support the navigation team supporting the customer
• Maintain accurate and complete documentation of required information that meets risk management and regulatory requirements

Requirements

• LPC, LCSW, LMFT, or Psychologist with minimum of 3 years experience (independent licensure required)
• Crisis management and SUD experience
• Familiarity with basic terminology and concepts used in employee assistance/human services programs
• EAP experience
• Experience delivering and coordinating critical incident response required
• Experience working with diverse populations (bilingual preferred)
• Knowledge of healthcare settings and community resources
• Tech and computer savvy: very comfortable adopting new technologies and platforms, and efficient in tech-related tasks
• Excellent written and verbal communication skills
• Able to go above and beyond and to multi-task and context switch