About This Role
This role involves guiding clients through system development and consultancy activities across various management systems, including quality, environmental, and safety. The consultant will also conduct training programs and audits, ensuring high-quality service and maintaining confidentiality. It suits a professional with experience in management consultancy and auditing.
Responsibilities
- Follow the instructions and directions of the Project Manager / Executive Manager – Management Consultancy
- Achieve the targets and milestones set for assigned activities
- Carry out consultancy and system development activities for clients in quality management, environmental management, safety management and other similar systems, as required
- Conduct in-house and public training programmes
- Conduct internal, external and third-party audits, as instructed
- Maintain daily time records and submit reports
- Submit weekly project status reports to the Project Manager / Executive Manager – Management Consultancy
- Monitor the activities of assigned Assistant Consultants and Trainee Consultants and report to the Manager
- Report any dissatisfaction expressed by clients or potential clients
- Provide feedback on market conditions, changes in customer demand, and new methodologies and techniques
- Maintain the confidentiality of company and client activities
- Ensure a high level of quality in the products and services offered
- Promote teamwork and cooperation within the company
- Actively support the department in achieving profitability
- Raise nonconformance reports for nonconforming outputs
- Comply with QDC management system requirements
- Document customer complaints and take action to ensure their effective closure in accordance with the Customer Complaint Handling Process
- Maintain awareness of objectives and integrated management system (IMS) policies, including information security, sustainability and energy management; understand the benefits of compliance and the implications of noncompliance
- Maintain awareness of significant environmental aspects and work-related occupational hazards
- Report incidents to the occupational health and safety (OHS) team
- Engage and support personnel in contributing to the effectiveness and improvement of management systems
- Carry out any other tasks assigned by the Executive Manager / Project Manager
- Ensure that the integrated management system, including the information security management system (ISMS), is properly maintained within projects
- Record and report information security incidents
- Ensure that information security management system requirements are followed and maintained within projects