Management Analyst I - Intake Specialist

Department: City Planning

Salary Range: $51,035.56- $68,132.47

Posting Expires: 9/15/2026

General Description and Classification Standards:

The Management Analyst I provides direct, unit-level services essential to the delivery and implementation of

housing rehabilitation and community improvement activities. This position serves as the primary entry

point for units and carry a full rehabilitation caseload, performing all tasks required to move units from

initial intake through construction activities and final client closeout. The Management Analyst I ensures

program compliance, coordinates with technical staff, and supports residents throughout the

rehabilitation process.

Supervision Received:

Reports directly to the Program Manager or designated supervisor. Works under general supervision and follows program guidelines, policies, and procedures while exercising independent judgment within assigned responsibilities.

Essential Duties and Responsibilities:

These are typical responsibilities for this position and should not be construed as exclusive or all inclusive.

• Conduct onsite unit intake to confirm eligibility requirements, collect and verify required documentation, and initiate unit participation in the program.

• Perform unit visits to gather information necessary for project initiation, including identifying unit conditions affecting scope development, access logistics, occupancy status, and preparation requirements.

• Document unit conditions, observed hazards, and preliminary scope details to support technical staff in final scope development.

• Perform all Uniform Relocation Act (URA) functions related to temporary or permanent displacement, including determining applicability, issuing notices, coordinating logistics, arranging accommodations, calculating benefits, and processing payments according to federal requirements.

• Confirm unit access requirements, verify readiness for scheduled work, and ensure completion of unit-specific preparation tasks.

• Perform community outreach to expand awareness of the demonstration program and assist applicants with navigating application processes, particularly older adults or those with limited digital literacy.

  May perform other duties as assigned.

The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. COA may change the specific job duties with or without prior notice based on the needs of the organization.

Knowledge Skills and Abilities:

This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully, it is not an exhaustive list.

Knowledge of:
• Uniform Relocation Act (URA) regulations and compliance requirements

• Program eligibility determination and documentation requirements

• Project tracking, record-keeping, and reporting practices

• Safety protocols for working in residential environments

• Community outreach and engagement strategies

Skills:

• Conducting thorough intake assessments and documenting unit and client information accurately

• Managing multiple cases simultaneously and maintaining detailed records for program compliance

• Coordinating workflows with internal teams, contractors, and external partners

• Providing guidance and support to clients navigating program applications and processes

• Collecting, analyzing, and reporting data to monitor program progress and outcomes

• Problem-solving and resolving issues to ensure successful project completion

• Communicating effectively both verbally and in writing with diverse populations

• Prioritizing tasks and managing time efficiently in a fast-paced environment

• Performing community outreach to educate and engage potential program participants

Ability to:
• Conduct thorough unit inspections and document conditions accurately

• Manage multiple cases simultaneously and meet deadlines

• Interpret and apply program policies, procedures, and federal regulations

• Coordinate unit access, relocation logistics, and project readiness tasks

• Communicate effectively with residents, contractors, and team members

• Assist applicants with program navigation and application processes

• Work independently with minimal supervision while maintaining accountability

• Identify and solve problems related to project implementation and client support