Management Analyst

Duties

The individual selected for this position will:

• Input data (project/Accounting Classification Code Structure information, class codes transactional information) into a Global Mail Meter system.
• Maintain reporting for FedEx and UPS charges for Headquarters and the Regional Offices.
• Respond to direct customer inquiries received through traditional mail, telephone, ACSD service center, and through the internet, regarding USPS, FedEx and UPS.
• Communicate in writing to convey information, analysis, and recommendations to a variety of audiences.

Qualifications

Specialized Experience: For the GS-09, you must have one year of experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Experience for this position includes: Distributing and tracking mail; running reports in an automated system; researching and communicating policies and standard operating procedures; providing customer service to employees on mail operations; identifying problems, reviewing production standards, and making tentative recommendations for problem resolution; and responding to customer inquiries.

OR

Master's or equivalent graduate degree OR 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related

OR

A combination of education and experience.

Specialized Experience: For the GS-11, you must have one year of experience at a level of difficulty and responsibility equivalent to the GS-09 grade level in the Federal service. Experience for this position includes: Providing customer service in a mail operations environment, to include, managing and tracking mail; assisting in the development of reporting systems; researching, reviewing, communicating, and developing standard operating procedures; providing customer service to employees on mail operations, to include, resolving customer complaints; analyzing work processes and making recommendations for improvement; identifying problems, reviewing production standards, and making tentative recommendations for problem resolution; and presenting information to staff.

OR

Ph.D. or equivalent doctoral degree OR 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related

OR

A combination of education and experience.

Specialized Experience: For the GS-12, you must have one year of experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Experience for this position includes: Administering a mail management program, to include, working closely with the United States Postal Service and implementing data for financial processing and producing financial reports; developing reporting tools to track incoming and outgoing mail; researching, reviewing, communicating, and developing policies and standard operating procedures; providing customer service to employees on mail operations, to include resolving customer complaints; analyzing work processes and making recommendations for improvement; researching applicable legislation and/or regulations for impact on mail management programs; and presenting information to management and staff.

Education cannot be substituted for experience at the GS-12 grade level.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.