This role involves working onsite at an apartment community, combining innovative maintenance technology with hands-on support to efficiently deliver exceptional service. The technician will complete apartment turns, troubleshoot resident service requests, perform preventative maintenance, and help prepare homes for new residents, playing an important role in creating a community residents are proud to call home.
Responsibilities
Deliver exceptional customer service to residents while maintaining a safe, professional work environment
Complete apartment turns to AIR quality standards and prepare homes for new resident move-ins
Diagnose, troubleshoot, repair, and replace plumbing components, basic electrical systems, HVAC equipment, appliances, and other building systems
Respond to resident service requests efficiently and accurately
Assist with move-in and move-out inspections when needed
Support vendor coordination and quality control efforts
Share knowledge, provide technical guidance, and help develop less experienced maintenance team members when applicable
Perform additional maintenance duties based on community needs, seasonality, and individual skill level
Requirements
Detail-oriented problem solver who takes pride in delivering quality repairs and getting the job done right the first time
Dedicated to providing outstanding customer service and creating positive resident experiences
Comfortable using technology and mobile maintenance platforms to efficiently manage service requests and prioritize daily work
Self-motivated with a strong work ethic and the ability to thrive in a fast-paced environment
Dependable team player who supports teammates, communicates effectively, and contributes to overall community success
At least 2 years of maintenance experience, ideally in some form of facilities, building, or related maintenance environments
Demonstrated proficiency in at least two skilled trades, including plumbing, electrical, appliance repair, HVAC, carpentry, or related maintenance disciplines
Ability to work a flexible schedule including evenings, weekends, rotating on-call coverage, and other schedules required to support community operations
Reliable transportation and the ability to respond to emergency service requests while participating in after-hours on-call rotations
Ability and willingness to perform the physical demands of the role, including moving equipment, lifting materials, climbing stairs and ladders, and working in indoor and outdoor environments
Ability to read, write, and speak English
Benefits
Quarterly Customer Service Satisfaction Bonuses (up to $250 per quarter)
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
50% Rent Discount available at any AIR Community
Option to live onsite with zero commute or at a nearby AIR Community
Career growth opportunities with training and development programs
Industry-leading maintenance technology
Organized shops, quality equipment, and community resources
Supportive leaders and teammates committed to safety, teamwork, and professional development
Ascend, AIR's maintenance development program
Paid time off including vacation, sick time, and 14 holidays
Medical, dental, vision, and life insurance options
HSA/FSA plans
Short and long-term disability paid by the company
401(k) plan with up to 6% employer match
Paid parental leave of up to 16 weeks
Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses
15 hours of paid time annually for community service
Commuter benefits and pet insurance
Consumer discounts on various products and services
Opportunities for ongoing professional development, leadership training, and career growth
Important Details
Application deadline: 2026-10-20
About the Company
AIR Communities owns and operates best-in-class apartment communities in major markets across the country. Its communities are managed by team members who are passionate about providing world-class customer service to residents.
