Maintenance Technician

About This Role

This role involves contributing to an exceptional resident experience alongside the Community and Estates Management teams by providing high-standard repairs, maintenance tasks, planned and unplanned works, and statutory compliance for building fabric and mechanical and electrical systems. The Maintenance Technician inspects and diagnoses faults, in addition to undertaking minor day-to-day repairs and decoration to the building(s), grounds, and equipment.

Responsibilities

• Work as part of the Community team to ensure residents enjoy a high level of cleanliness throughout their community
• Communicate effectively with residents, clients, contractors, and colleagues, demonstrating a clear understanding of maintenance issues and using initiative to respond accordingly
• Monitor and maintain the electronic maintenance reporting system, Onesite, ensuring tasks are completed to a high standard and within suitable time scales, corresponding with tenants when required
• Promote customer satisfaction by providing regular updates to residents via Onesite regarding ongoing or delayed maintenance issues
• Administer all property maintenance and records in accordance with Greystar policies and procedures
• Maintain a focus on delivering services within agreed budgetary and resource parameters
• Maintain adequate levels of spares, stock, and supplies, ensuring effective forward planning
• Diagnose and undertake repair and maintenance tasks to a high quality including plumbing, joinery and carpentry, painting/decorating and lighting; or organise and oversee repairs to completion if referred to contractors
• Report any incidents or accidents to the Community Manager using the correct system and documentation
• Ensure all communal areas of the site including refuse and recycling facilities are frequently inspected and maintained to the highest standards of repair and cleanliness
• Coordinate and accompany external Contractors/Suppliers executing minor works on site
• Liaise with relevant team members within Estates Management or Operations teams to ensure transparency and clear communication when works are taking place
• Monitor Sub-Contractors performance to standard and retain accurate records of their site operations including all relevant RAMS & Permits to Work
• Ensure annual checks are carried out for their statutory insurance and qualifications
• Manage and maintain all statutory testing records, utilising other team members where appropriate
• Carry out annual PAT testing and inspections of emergency lighting, weekly fire alarm tests and fire evacuations
• Ensure the gardens and grounds maintenance to the property are well maintained, clean, tidy and hazard free, supervising external contractors as required
• Practice proper safety techniques in accordance with Company and safe systems of work guidelines