About This Role
This role involves overseeing and managing all maintenance activities across 13 store locations, ensuring operational uptime and compliance with safety and regulatory standards. The supervisor will lead a team of technicians, manage critical systems, and support new store openings and renovations.
Responsibilities
- Develop, implement, and monitor daily corrective and Planned Preventive Maintenance (PPM) schedules across all 13 store locations to ensure maximum operational uptime
- Manage contract execution and service delivery for specialized PPM contracts covering high-value assets, including Chillers, Freezers, HVAC, electrical infrastructure, and structural racking systems
- Act as the primary technical point of contact for emergency repairs, collaborating with Store Supervisors and Operations Managers to resolve urgent facility disruptions swiftly
- Prepare detailed floor plans, technical drawings, and operational layouts using AutoCAD for new store openings, expansions, and structural renovations
- Lead the preparation of fit-out project tender packages—including technical layouts, Bill of Quantities (BOQ), and scope of work—ensuring complete alignment across internal and external stakeholders
- Support the Assistant Operations Manager and broader Operations team in technical interactions with landlords, including site handovers, shared utility alignments, and lease-bound facility maintenance obligations
- Directly manage and lead the internal maintenance technician across 13 stores, optimizing shift schedules, route planning, and task allocation to balance high workload demands
- Initiate and manage Purchase Requests (PRs) within the internal ERP system, actively driving follow-ups with the Procurement Department to expedite sourcing and approval workflows
- Ensure all major fire suppression, safety equipment, and emergency systems across facilities are tested, compliant, and fully operational at all times
- Partner closely with the Quality Assurance department to investigate, rectify, and prevent recurring technical non-conformities or urgent audit findings
- Assist the Assistant Operations Manager in tracking ongoing routine maintenance expenses (OPEX) against monthly budgets
- Coordinate required municipal, trade, and civil defense inspections, maintaining mandatory facility permits and compliance documentation on site
- Track and archive all vendor invoices, work completion certificates, lease agreements and municipal/civil defense compliance permits to ensure seamless information retrieval for audits and operational reviews
Requirements
- Experience managing and developing team members
- Minimum of 3 years of experience in FM, E-commerce, or Retail Industries
- Great stakeholder management experience both internally and externally
