About This Role
The Maintenance Supervisor is responsible for the day-to-day maintenance operations and physical upkeep of an assigned property, ensuring compliance with company policies and all relevant regulations. This role involves overseeing maintenance tasks, managing property emergencies, and contributing to the property budget, while also fostering positive relationships with residents and mentoring the maintenance team.
Responsibilities
- Ensure the property is compliant with Avenue5 policies and standards, in addition to all local, state and federal regulations
- Ensure compliance to the company risk management program
- Adhere to property budget
- Work with the maintenance team to ensure daily maintenance tasks, such as service requests and unit make-ready standards are met
- Review and track progress of service requests and identify chronic maintenance issues
- Respond to maintenance related issues in a timely manner as outlined in Avenue5 Policy and Practices document while maintaining a professional demeanor
- Perform various maintenance functions including repairs to electrical, plumbing, appliances, flooring, carpentry, HVAC, and grounds maintenance as dictated by state guidelines
- Perform general carpentry duties such as wallboard repair, counter top/cabinet replacement, finish carpentry, window/glass repair, door/lock repair, and ceramic tile repair
- Perform various proactive preventative maintenance including siding, painting, lighting, sprinkler, pool, golf-cart, elevator and more
- Ensure work order systems accuracy by verifying all orders are completed in a timely manner to company standards and the resident’s satisfaction
- Daily inspection of the property grounds, buildings, and common area amenities to maintain safety and cleanliness standards and to identify issues requiring maintenance, repair or replacement
- Oversee and assist with management of property emergencies, such as snow and other inclement weather emergencies, fires, and floods
- Promptly communicate with maintenance supervisor and property manager concerning all maintenance issues at the property
- Observe and promote safety and risk management in accordance with local, federal, state, and company rules and regulations
- Help monitor response times for emergency on-call/after-hours maintenance assignments, and addresses issues as needed
- Participate in on-call rotation as necessary
- Promote customer satisfaction by maintaining the highest standards of cleanliness and curb appeal
- Interact courteously and professionally with current and potential residents at all times
- Foster a positive, active and collaborative relationship with residents, other properties and associated agencies
- Conduct pre-move in and post-move out apartment inspections and ensure timely completion of quality unit turns
