About This Role
Managing the overall maintenance program for a home community, including property appearance, work order service, and inventory control, is the core of this supervisory role. The Maintenance Supervisor is responsible for the physical condition and appearance of the site and participates in an After Hours Emergency On-Call Program.
Responsibilities
- Diagnose and perform major, minor, and routine maintenance/repair in a timely and professional manner
- Assure all service requests are completed daily
- Accurately document work performed on service requests, including parts, and return to supervisor by end of day
- Complete renewal service requests in a timely fashion
- Follow up on completed and incomplete service requests to ensure satisfaction
- Promote good public relations with residents, co-workers, and company staff
- Always display a friendly and courteous attitude towards residents and other employees
- Inspect vacated apartments and complete make-ready checklist
- Inform site manager of needed services and repairs
- Routinely perform duties to restore apartments to “makeready” status
- Re-inspect vacant apartments after make-ready has been completed to determine quality of work performed
- Ensure adequate number of make ready units are available and that the products are up to company standards
- Coordinate status of makereadies with leasing staff
- Complete special projects as may be assigned and prioritized by the On-site manager
- Inspect exterior of the property
- Perform building and common area upkeep on a daily basis in accordance with company standards
- Assist in keeping grounds neat and free of litter
- Assist with tenant improvements as required
- Schedule make ready employees as necessary
- Maintain an average of 50% of make-readies are market-ready on a monthly basis
- Ensure vacant units are “trashed-out” within 24 hours of move-out
- Complete or oversee the completion of preventative maintenance
- Maintain accurate records and provide resident training as required
- Order parts and supplies and maintain inventory, utilizing inventory system
- Maintain shop appearance to standards to facilitate quick assessment of supply inventory
- Maintain proper equipment and equipment inventory to ensure warranty compliance
- Obtain bids and negotiate prices, as necessary, with vendors and contractors
- Coordinate delivery and work schedules with vendors, contractors, and On-site Manager
- Perform effective emergency maintenance (after hours) as required
- Coordinate maintenance objectives with the On-site Manager daily
