Maintenance Manager

About This Role

Managing the daily operations of the onsite maintenance team is the core of this role, ensuring machinery and systems operate safely and efficiently. The Maintenance Manager will lead with professionalism, aiming for 100% uptime and high customer satisfaction, and will travel regularly between multiple communities.

Responsibilities

• Provide Class "A" customer service, building rapport with residents and exceeding expectations
• Effectively manage assigned staff, including assigning work, providing supervision and direction
• Ensure prompt and efficient service by the maintenance team members
• Partner with the Property Manager to adhere to budgets, forecast budgets, and conduct financial reviews
• Develop multi-year capital project plans and manage their completion
• Oversee the condition and preventive maintenance programs of key asset systems, including HVAC, fire protection, sprinkler suppression, retail kitchen hood systems, plumbing (sewer mains/structural building plumbing, sump pumps), vertical transportation, electrical switchgear distribution, natural gas generators, and ATS configuration and testing requirements
• Responsible for renovations and various aspects of new construction
• Participate in annual budget planning and provide input to vendor selection
• Perform regular site inspections to assess physical property condition, compliance, and overall administration
• Ensure apartment turnovers and work orders are completed in a timely fashion
• Oversee the activities of contractors working within the building
• Identify safety hazards within the building and incorporate remediation to ensure a safe environment for staff and occupants
• Ensure compliance with all regulatory laws and guidelines related to the operation of the building's infrastructure
• Maintain all infrastructure and compliance documentation for the building, including up-to-date building drawings and single lines, as well as documentation mandated for regulatory compliance with Federal, State, or Local law
• Perform other duties as assigned

Requirements

• High School Diploma
• Current Driver's License
• EPA Section 608 Universal Certification
• At least 10 years of Residential maintenance experience
• At least 8 years building facilities operation experience in a luxury apartment
• Minimum of 5 years supervisory experience as senior engineer/technician or equivalent position in facilities management
• Building automation systems experience required
• Proven experience providing excellent customer service
• Extensive knowledge of HVAC, electrical, and plumbing systems in multi-family housing and mid to large size facility operations