Maintenance Coordinator

About This Role

The Maintenance Coordinator manages inventory and administrative processes to support maintenance operational efficiency, effectiveness, customer satisfaction, and profitability. This role involves full oversight of inventory productivity and performing process analyses to recommend solutions for profitability.

Responsibilities

• Oversee inventory productivity at the branch(es) for timely service support while mitigating risk of inventory loss
• Maintain optimal inventory levels through ordering parts according to sourcing procedure
• Ensure suppliers deliver purchases defect-free and on-time through partnering with Centralized Parts Ordering daily
• Receive and store parts in an organized and easily accessible manner
• Ensure timely updates to PartsNet, complete frequent inventory cycle counts, and ensure parts are available when needed
• Manage new and used battery inventory and ensure tires are on hand in the right quantity and specifications in an organized manner
• Ensure warranty items are shipped and received on time, and follow-up on returns and warranty-grams in partnership with the warranty department
• Partner with Customer Service Coordinator to ensure repairs are being scheduled as parts are available
• Support vendor accountability and ensure payments are processed correctly
• Perform process analyses and reviews in areas such as Inventory, maintenance profitability, warranty campaigns, cycle counts, and RO reviews
• Investigate and recommend solutions and/or guidance to issues posing a risk to profitability
• Use systems such as ServiceNet or AS400 to understand operational dynamics for problem solving and process improvement
• Support the branch financial manager by providing guidance and information that contributes to branch performance and profitability
• Complete projects and tasks assigned by Branch Financial Manager and District Financial Manager

Requirements

• High school diploma or equivalent required, degree preferred
• Interpersonal and relationship building skills with an ability to collaborate with branch team members
• Competent written and verbal communication skills
• 2+ years experience in customer service and operations required
• 2 years working in service and parts department preferred
• Agile and quick learner, enjoys collaborative projects and continuous education
• Advanced computer skills including Microsoft Word, Excel, Outlook and PowerPoint required
• Regular, predictable, full attendance is an essential function of the job
• Willingness to travel as necessary
• Willingness to work the required schedule
• Willingness to work at the specific location required