About This Role
This role contributes to the foundation of an innovative new health plan by performing a wide range of administrative and support duties related to processing inbound and outbound customer transactions and documents. The Mailroom Clerk handles claim forms, notifications, and communications that enter the mailroom in paper form, while maintaining compliance with HIPAA and CMS guidelines.
Responsibilities
- Sort, scan, index, route, print, and mail records related to Medicare and business office standards
- Assist with incoming mail and deliver to appropriate individuals and departments
- Process outgoing mail
- Ensure compliance with HIPAA guidelines when processing incoming mail
- Maintain HIPAA compliance when producing patient-related information
- Log incoming and outgoing mail and track deliveries for documentation and reporting purposes
- Receive, sort, and distribute incoming mail and packages
- Deliver mail to appropriate departments or individuals in a timely and accurate manner
- Accurately and timely enter document information into relevant systems or databases
- Utilize quality control measures to ensure the accuracy and completeness of data
- Follow standard operating procedures (SOPs) for document intake and processing
- Follow security protocols for mail handling and document intake to safeguard against loss, theft, or unauthorized access
Requirements
- High School diploma or equivalent
- At least one (1) year of administrative, insurance, or customer service experience
Nice to have:
- Associate degree in healthcare or business-related field
- Two (2) plus years of administrative, insurance, or customer service experience
- Previous experience in mailroom operations, document intake, or related administrative roles, preferably within the healthcare or insurance industry
- Knowledge of HIPAA and privacy regulations
- Attention to detail
- Ability to be organized and to perform multiple tasks simultaneously
- Proficiency with Microsoft Office Products, Word, Excel and other systems needed to maintain system files and logs to be Medicare compliant
- Demonstrated ability to build and retain relationships
Important Details
- Schedule: 40 hours per week, varied shifts including weekends and holidays (10-hour, 6-hour, 4-hour shifts)
About the Company
WVU Medicine is an equal opportunity employer.
