Mailroom Clerk

About This Role

This role involves sorting and delivering external and internal mail throughout the organization, ensuring all copier and fax machines operate properly, and preparing daily outgoing courier deliveries. It suits a detail-oriented individual who can manage mailroom operations efficiently.

Responsibilities

• Sort and deliver incoming and outgoing mail throughout the Credit Union, including interoffice correspondence and incoming shipments of supplies and materials
• Ensure all outgoing mail/shipments are completed properly and sent on time
• Utilize the mail system for shipping and tracking, and coordinate services with vendors, including Fed Ex, UPS, and US Post Office
• Maintain toner, paper, and other printer components
• Troubleshoot and fix copier and fax jams and/or toner replacements
• Report problems to the supervisor or assistant and appropriate vendor when necessary
• Answer the General Services' department phone and direct incoming calls to appropriate personnel
• Process routine as well as unplanned department mailings
• Prioritize work as needed and maintain appropriate stock of supplies
• Collect and return all confidential recycling as scheduled
• Maintain security of content until pick-up
• Provide coverage/support to the Corporate Office Service Representative
• Follow safety procedures when providing visitor access to HVCU
• Utilize the temporary badge system to process visitors
• Adhere to all Credit Union policies, procedures, and regulatory agency requirements
• Participate in all required and recommended training and development, including Bank Secrecy Act training (BSA), and demonstrate attained knowledge
• Participate on Credit Union teams, projects, and strategic initiatives when the opportunity arises
• Perform additional duties and special projects as assigned
• Embrace and apply HVCU
• s guiding principles to all activities and responsibilities, including the Credit Union
• s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices
• Support the Credit Union
• s initiatives by demonstrating teamwork and professionalism
• Responsible for regular and predictable attendance, including punctuality

Requirements

• High School Diploma, General Education Development (GED) certificate, or state authorized high school equivalent certificate preferred
• Valid driver
• s license required
• Minimum 1 year experience in a customer service environment preferred

Benefits