About This Role
This Mailroom Clerk position supports daily document, mail, and office operations for nationally-known clients, providing high-volume copy, scanning, mail processing, shipping, and receiving services. The role involves operating office equipment, maintaining service quality, and supporting customer requests in a fast-paced environment.
Responsibilities
- Operate high-volume copy, scanning, and mail processing equipment
- Perform copying, binding, finishing, and document scanning services
- Process incoming and outgoing mail, packages, faxes, and shipments
- Receive, sort, distribute, and deliver mail and completed jobs to designated locations
- Operate image handling software, Microsoft Office applications, email, handheld devices, and POS systems
- Maintain convenience copiers through routine inspections, clear paper jams, and coordinate service requests with technicians
- Respond to customer inquiries regarding job status and service requests
- Calculate job charges and maintain billing, meter, service, and inventory logs
- Maintain inventory of office supplies and distribute supplies as needed
- Perform filing, document archiving, and records management activities
- Operate bindery and finishing equipment, including shrink-wrap machines, paper cutters, hole drillers, joggers, tape machines, stackers, electric staplers, postage meters, and scales
- Support shipping and receiving operations
- Maintain organized and well-stocked copier and work areas
- Travel between buildings as required to deliver completed work
- Perform other duties as assigned
Requirements
- High school diploma, GED, or equivalent work experience
- Basic computer proficiency, including Microsoft Office Suite
- Technical aptitude for operating printers, copiers, scanners, postage machines, and other office equipment
- Strong organizational and customer service skills
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously
- Ability to stand for extended periods and perform frequent walking, bending, reaching, and lifting
- Ability to lift up to 50 pounds and push equipment or carts weighing up to 400 pounds on wheels
- Ability to interpret and apply work instructions while maintaining accuracy and productivity
Nice to have:
- Previous experience in copy services, mail services, warehouse, retail, or office operations
- Experience operating high-volume document processing and mail equipment
- Experience using handheld devices and POS systems
- Experience supporting shipping and receiving operations
