Mailroom Clerk

About This Role

This Mailroom Clerk position supports high-volume mailroom and lockbox payment processing operations. The role involves receiving, sorting, scanning, and distributing incoming mail, preparing outgoing packages, operating mailroom equipment, and assisting with payment processing and document imaging. It is a temporary-to-permanent opportunity for a candidate who demonstrates strong performance and reliability.

Responsibilities

• Receive, sort, scan, and distribute incoming mail and packages accurately and efficiently
• Process incoming Priority Mail, Certified Mail, Express Mail, UPS, and Fed Ex shipments
• Organize and distribute mail to processing teams
• Prepare, inspect, and package outgoing mail and shipments
• Create shipping labels using Fed Ex and UPS applications
• Ensure outgoing mail and packages are prepared accurately and meet daily processing deadlines
• Maintain an organized and efficient mailroom operation
• Operate automated mail sorting and opening equipment
• Perform basic cleaning and routine maintenance of mailroom machinery
• Identify equipment issues and escalate service needs to management
• Support efficient equipment operation to maintain daily production requirements
• Follow established operating procedures and safety guidelines
• Assist with processing customer payments according to established client business rules
• Support payment capture activities and review rejected items before outgoing mail is finalized
• Perform document scanning using high-speed scanning equipment
• Prepare financial documents for imaging and processing
• Maintain accuracy when handling payment-related information
• Assist with other lockbox processing functions as needed
• Perform quality checks on outgoing mail, packages, and processed documents
• Meet established production deadlines and client Service Level Agreement (SLA) requirements
• Identify and report processing errors or discrepancies
• Follow detailed written and verbal instructions
• Support training and cross-training activities as needed
• Assist with additional mailroom and production responsibilities as assigned

Requirements

• Must be at least 18 years of age
• Experience working in a fast-paced, deadline-driven environment
• Ability to meet established productivity and quality standards
• Strong attention to detail and accuracy
• Good organizational, problem-solving, and communication skills
• Ability to follow written and verbal instructions
• Basic computer proficiency