Providing administrative support and serving as the primary public contact for various County offices is the core of this role. The Magistrate Clerk provides information to the public regarding County or departmental activities and functions.
Responsibilities
Assist visitors and callers who may have significant problems or require specialized services or in situations where relations may be confrontational or strained
Determine the nature of the visit or the problem and explain detailed policies, procedures and regulations related to County services/functions
Disseminate, explain and receive applications and printed materials related to various services/functions
Answer the telephone and emails; determine the nature of the inquiry; direct customers to the proper person or take messages
Interview individuals to obtain basic information; may determine eligibility for specified programs following specific guidelines
Provide factual information regarding the functions, activities, policies and procedures of the County
Perform a variety of basic office support duties such as collating materials, distributing incoming mail, preparing materials for mailing, completing forms, proofreading typed or printed materials, and/or composing correspondence, reports and other materials
Keep apprised of office activities and functions so as to communicate this information to the public
May provide relief and assistance to other office support assignments
Contribute to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team
Demonstrate courteous and cooperative behavior when interacting with public and staff; act in a manner that promotes a harmonious and effective workplace environment
Requirements
High School Diploma/GED AND one (1) year of administrative support or customer service experience; OR an equivalent combination of education, training and experience
Knowledge of County policies and procedures
Knowledge of correct business English, including spelling, grammar and punctuation
Knowledge of computer applications related to the work
Knowledge of basic business arithmetic
Knowledge of basic record keeping practices
Knowledge of standard office practices and procedures, including filing and the operation of standard office equipment
Knowledge of techniques for dealing with a variety of individuals from various ethnic and social backgrounds
Skill in determining the nature of a call, email or visit and recommending appropriate actions or solutions
Skill in working without close supervision in standard work situations
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Tailored applications submitted
Skill in performing accurate arithmetic calculations
Skill in performing detailed office support work
Skill in maintaining accurate records of work performed
Skill in operating standard office equipment
Skill in reading and explaining rules, policies and procedures
Skill in understanding and following oral and written directions
Skill in dealing successfully with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and over the telephone
Skill in contributing effectively to the accomplishment of team or work unit goals, objectives and activities
Mobility to work in a typical office setting and use standard office equipment
Stamina to sit for extended periods of time
Strength and agility to lift and carry up to 20 pounds
Vision to read printed materials and a computer screen
Hearing and speech to communicate over the telephone, radio and in person
Important Details
Continued employment is contingent upon all required licenses and certificates being maintained in active status without suspension or revocation
About the Company
This class specification lists the major duties and requirements of the job and is not all-inclusive. Incumbent(s) may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.
