About This Role
Managing the daily operations of a luxury retail store is at the heart of this job, ensuring a smooth, efficient, and premium experience for every customer. The role involves leading and inspiring a sales team to deliver world-class service and meet sales targets, while maintaining the highest standards of store presentation and customer engagement.
Responsibilities
- Oversee the daily operations of the retail store to ensure smooth, efficient, and premium customer experiences
- Lead, coach, and inspire the sales team to deliver world-class service and achieve sales and performance targets
- Maintain the highest standards of store presentation, ambiance, and customer engagement in line with luxury retail and hospitality standards
- Build and nurture strong relationships with clients, providing personalized and attentive service that enhances customer loyalty and satisfaction
- Monitor store performance and implement initiatives to drive sales growth and operational excellence
- Manage inventory, stock replenishment, and coordinate regular stock counts to ensure accuracy and product availability
- Handle customer inquiries, VIP requests, and escalated concerns with professionalism, discretion, and a solutions-oriented approach
- Prepare operational, sales, and performance reports for management
- Ensure compliance with company policies, operational procedures, and luxury service standards
- Coordinate staff schedules, monitor attendance and productivity, and foster a culture of excellence and accountability
- Collaborate with management on promotional activities, client engagement initiatives, and strategies to enhance the overall customer experience
Requirements
- Pleasing personality with a polished and professional appearance
- At least 3 years of experience in luxury hospitality or premium retail operations, preferably from luxury hotels, luxury boutiques, or high-end lifestyle brands
- Experience in supervisory, team lead, or management roles within customer-facing environments
- Strong understanding of luxury customer service and guest experience standards
- Proven ability to lead and develop high-performing teams while maintaining exceptional service quality
- Excellent communication, interpersonal, and relationship-building skills
- Strong sales acumen and the ability to drive store performance and client engagement
- Experience in inventory management, retail operations, and operational reporting
- Proficient in Microsoft Office and POS systems
- Highly organized, detail-oriented, and capable of handling VIP clientele with professionalism and discretion
- Willing to work on weekends, holidays, and shifting schedules
