Low Code Specialist

Requirements

• Working knowledge of low-code or no-code business application platforms, or the ability to learn them (e.g., Quickbase, Microsoft Power Platform, Salesforce Platform, Microsoft Dynamics 365, Creatio, Airtable Enterprise, SmartSuite, Retool, Appian, Mendix, OutSystems, ServiceNow, AI-assisted application builders, AI-assisted CRM tools, or comparable platforms)
• Ability to configure forms, reports, dashboards, workflows, tables, fields, permissions, notifications, and automation
• Understanding of CRM-style tracking, business process improvement, and user-centered application design
• Ability to translate documented requirements into configured application features
• Ability to evaluate platform fit based on business requirements, data model, user roles, security, integration needs, reporting, licensing, and support model
• Ability to support AI-assisted prototyping or configuration within approved standards, and to validate AI-assisted outputs for security, privacy, accessibility, and supportability risk
• Ability to explain platform capabilities and limitations to non-technical stakeholders, including for inclusion in a service catalog
• Ability to convert technical documentation into training-ready materials in partnership with a separate training function
• Ability to independently prioritize and manage a full portfolio of department requests without a dedicated backup resource
• Strong troubleshooting, documentation, training, and customer service skills
• Ability to communicate clearly with department users and technical staff
• Ability to follow standards for data security, accessibility, user access, application documentation, and change management
• Strong attention to detail, and ability to manage multiple assignments and meet established timelines
• Commitment to secure, supportable, and well-documented solutions
• Bachelor's degree in computer science, information technology, business administration, or a related field, or equivalent professional experience
• Minimum of 3-5 years of experience configuring low-code, no-code, CRM, or workflow automation platforms

Nice to have:

• Experience establishing technical standards, reviewing others' work, or serving as a technical lead
• Experience with platforms such as those listed under Platform Experience or comparable business application platforms
• Experience creating dashboards, reports, forms, workflows, notifications, case tracking tools, CRM-style tools, or operational applications
• Experience with automation capabilities such as Power Automate, Power BI, Salesforce Flows, Dynamics workflows, or Airtable automations
• Experience with AI-assisted application builders, AI CRM tools, prompt-based configuration, or AI-supported workflow design
• Experience assisting with user testing, training, documentation, or application support
• Familiarity with data imports, exports, formulas, automation, integrations, or APIs
• Experience working with public-sector departments, business operations, or customer-service teams

Benefits

• Public Service Loan Forgiveness Program qualified employer
• 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities
• Comprehensive health coverage for employees and their eligible dependents
• Wellness program offers eligibility into the discounted medical plan
• Paid vacation, sick leave, and holidays
• Generous retirement savings options

Important Details

• Residency: Must be a City of Philadelphia resident within six months of hire

Application Process

• Include a resume
• Include a cover letter (applications will not be considered without a cover letter)

About the Company

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia, headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City, focusing on increasing the effectiveness of the IT infrastructure to serve businesses, residents, and visitors. Its responsibilities include identifying effective approaches for new IT directions, improving technology asset value, ensuring data security, planning for operational continuity, and supporting efficient government across all city departments and agencies.

With a workforce of 30,000 people, and opportunities in 1,000 different job categories, the City of Philadelphia is one of the largest employers in Southeastern Pennsylvania.

Headquarters

Philadelphia, PA 19107

Open jobs

140

Website

phila.gov