Lot Auditor

About This Role

This role helps ensure a smooth, safe, and organized parking experience for guests by directing traffic, assisting customers, monitoring the lot, and keeping the area clean and secure. The ideal candidate is friendly, detail-oriented, and comfortable working outdoors in all weather conditions.

Responsibilities

• Issue tickets, handle payments accurately, and track money and paperwork responsibly
• Complete shift logs, track tickets and revenue, and document parking activity
• Label keys, record vehicle details, and maintain organized records of parked cars
• Check the lot regularly, report unsafe or suspicious activity, and ensure vehicles are parked securely and according to policy
• Keep the parking area and booth clean and presentable; assist with light cleaning or janitorial tasks as needed
• Help guests with payments and parking questions while maintaining a friendly, helpful attitude
• Use radios appropriately, stay in contact with the team, and support a positive work environment
• Arrive on time, follow company policies, and consistently maintain a professional appearance and attitude
• Take on other tasks as needed to support operations, including attending training sessions and adapting to scheduling needs

Requirements

• High school diploma or GED
• Valid driver’s license and reliable transportation
• Clean motor vehicle record, with no more than three moving violations within the past three years
• Successful completion of a background check, to be maintained throughout employment
• Ability to stand, walk, and lift up to 50 pounds for extended periods
• Comfortable working indoors and outdoors in various weather conditions
• Clean, professional appearance and adherence to uniform and grooming standards
• Schedule flexibility, as shifts may include nights, weekends, and holidays
• Alertness to surroundings, including moving vehicles and changing weather conditions
• Excellent communication skills through active listening, clear articulation, and a courteous, professional demeanor
• Skilled in managing guest interactions with patience, empathy, and close attention to detail
• Collaborative work with team members, supervisors, and clients to ensure a seamless and positive service experience

Nice to have:

• Previous customer service experience

Benefits

• Health benefits: medical, vision and dental insurance
• Supplemental insurance: life insurance and critical illness
• Bonus opportunities
• Internal leadership development program