About This Role
This Loss Prevention Officer role focuses on maintaining a safe, welcoming, and comfortable shopping environment for customers and staff. The officer will balance friendly customer service with strong situational awareness and effective security practices, aiming to prevent problems before they escalate.
Responsibilities
- Greet customers warmly, maintain a welcoming presence, and provide assistance when needed
- Remain alert to customer activity, monitor potential concerns discreetly, and help deter theft without making customers feel uncomfortable or intimidated
- Conduct regular patrols throughout the store, entrances, exits, and surrounding areas to identify potential safety or security issues
- Address inappropriate, disruptive, aggressive, or harassing behaviour calmly and professionally, using verbal de-escalation techniques whenever possible
- Monitor for unauthorized loitering or individuals remaining on the premises without a legitimate purpose
- Politely communicate store policies and request that individuals leave when appropriate, treating everyone respectfully and without discrimination
- Contact police, ambulance services, fire services, or other emergency responders when required
- Assist store employees with security concerns and help maintain a safe environment for customers and staff
- Document security incidents, suspicious activity, interactions, and any actions taken
- Represent the store positively through good judgment, clear communication, reliability, and a calm demeanour
Requirements
- Valid Ontario Security Guard Licence
- Strong customer service and interpersonal skills
- Excellent observation skills and attention to detail
- Ability to communicate confidently, respectfully, and assertively
- Experience handling difficult situations and de-escalating conflict
- Good judgment and the ability to recognize when to intervene and when to request assistance
- Reliable, professional, approachable, and attentive throughout the shift
- Use of force license
Nice to have:
- Previous retail security or loss prevention experience
- First Aid/CPR certification
Benefits
Important Details
- Expected hours: 32.0 – 40.0 per week