About This Role
Loss Prevention Officers at Faradays create a safe, welcoming, and supportive environment for clients, brand partners, and the team. This role is for professionals who can balance strong security awareness with outstanding customer service, confidently managing risk and responding professionally to incidents.
Responsibilities
- Maintain a visible security presence throughout the store
- Patrol internal and external areas to minimise risk and deter theft
- Monitor CCTV, alarms, and access points where required
- Respond to incidents calmly using strong de-escalation and conflict resolution skills
- Identify hazards, report near misses, and support emergency procedures
- Complete accurate incident reports and support investigations
- Welcome clients, visitors, and brand partners with warmth and professionalism
- Manage queues and store access during busy trading periods
- Create a premium first and last impression of the Faradays brand
- Work closely with the Loss Prevention Manager and wider leadership team
Requirements
- Previous frontline security experience
- A current Certificate of Approval (COA) Licence
- A sound understanding of the Crimes Act, Health and Safety at Work Act, and Privacy Act
- Excellent communication and interpersonal skills
- Strong de-escalation and conflict resolution skills
- Sound judgement, integrity, and discretion
- Ability to remain calm under pressure
- Professional presentation suited to a premium retail environment
Nice to have:
- Current First Aid Certificate
- Experience in premium retail, hospitality, or luxury environments
Benefits
- Be part of an exciting premium retail destination
- Work within a supportive and professional security team
- Build your career in an environment where customer experience is as important as security
- Ongoing training and development opportunities
- Collaborative team culture
Important Details
- Schedule: Rotating roster including weekends, evenings, and public holidays
About the Company
At Faradays, exceptional client experiences begin with creating an environment where clients, brand partners, and the team feel safe, welcome, and supported.
