About This Role
Ensuring a safe environment for guests and colleagues is the primary responsibility of the Loss Prevention Officer. This role involves patrolling, documenting safety hazards, enforcing hotel rules, and responding to emergency situations. The officer acts as a key member of the Emergency Response Team, providing immediate assistance and reporting deficiencies.
Responsibilities
- Ensure the Hotel and its colleagues and guests are protected at all times
- Review department log records and be familiar with pertinent information relevant to the daily shift
- Issue radios and keys to designated hotel personnel
- Maintain accurate records and ensure the safekeeping of such in accordance with hotel procedures
- Ensure all non-hotel personnel arriving at the colleague entrance are properly escorted while on the property according to hotel policy
- Inspect colleague packages, purses, bags, etc. as colleagues enter or leave the property as designated by hotel policy
- Ensure that after-hours access into secured hotel areas is properly authorized, monitored, and documented in accordance with hotel standards
- Handle deliveries received during non-business hours following hotel procedures
- Work with outside agencies (i.e., police) cooperatively and follow established hotel regulations
- Coordinate emergency situations and contact the Director of Loss Prevention immediately
- Contact the Director of Loss Prevention immediately for emergency situations as specified in the departmental manual
- Monitor surveillance cameras as assigned
- Investigate duress alarms and comply with respective procedures
- Patrol the property with specified equipment, checking all designated points and documenting all actions taken in accordance with departmental standards
- Resolve safety hazards
- Ensure all guest room doors are secured; assist guests with room access in accordance with hotel procedures
- Challenge suspicious persons on hotel property in accordance with departmental procedures
- Conduct designated investigations into theft or lost items, noise complaints, assault complaints, and other guest complaints, and complete documented reports
- Respond to the scene of a guest/colleague accident promptly; administer first aid/CPR; communicate specified information to EMS/medical personnel as required
- Report to scenes of guest or employee fighting and follow designated procedures
- Comply with state regulations and hotel guidelines for handling intoxicated guests
- Document, organize, and store all lost and found items given to security
- Report to scenes of vehicle accidents/thefts and document specified information
- Assist in moving/removing guest room possessions, inventory, and security of such
