Loss Prevention Officer

About This Role

Protecting the resort, supporting the team, and creating a safe environment are the core responsibilities of this role. As a Loss Prevention Officer, you will help protect Team Members, guests, property, and assets, ensuring the resort remains a safe, secure, and enjoyable destination. This role requires sound judgment, attention to detail, professionalism, and the ability to respond calmly to various situations in a busy, 24-hour resort environment.

Responsibilities

• Patrol resort grounds, guest areas, meeting spaces, parking areas, and back-of-house locations to promote a safe environment.
• Monitor surveillance systems and access points, identifying and reporting suspicious activity or potential security concerns.
• Respond promptly to emergencies, alarms, disturbances, and requests for assistance.
• Conduct safety checks and report hazards, suspicious conditions, and security vulnerabilities.
• Assist with emergency evacuations, medical incidents, fire alarms, and other emergency procedures.
• Help protect resort assets, equipment, supplies, and guest and Team Member property from loss, damage, or theft.
• Document incidents, accidents, and security concerns accurately and objectively.
• Assist with internal investigations involving missing property, theft, policy violations, and other reported concerns.
• Preserve relevant information, including surveillance footage and witness statements, in accordance with resort procedures.
• Maintain confidentiality and share sensitive information only with authorized individuals.
• Provide a visible, approachable security presence throughout the resort.
• Assist guests and Team Members with safety concerns, directions, and requests for assistance.
• Respond professionally to disputes and disruptive behavior, using de-escalation techniques whenever possible.
• Enforce resort policies consistently, respectfully, and without unnecessary confrontation.
• Work closely with Front Office, Housekeeping, Engineering, Food and Beverage, and resort leadership.
• Prepare detailed incident reports before the end of the shift or as otherwise directed.
• Communicate important security issues and ongoing concerns during shift changes.
• Maintain accurate records of lost and found property, key control, access issues, and other assigned security functions.
• Follow established procedures for evidence handling, incident escalation, and emergency response.

Requirements

• Previous experience in security, loss prevention, hospitality, or a related field preferred.
• Strong observation, communication, and problem-solving skills.
• Ability to remain calm, professional, and objective during challenging situations.