Loss Prevention Officer

Overview

Protect the Resort. Support the Team. Create a Safe Environment.

At Town and Country Resort, creating a welcoming and safe environment is everyone's responsibility. As a Loss Prevention Officer, you will help protect our Team Members, guests, property, and assets while ensuring our resort remains a safe, secure, and enjoyable destination.

This role is about more than security. It requires sound judgment, attention to detail, professionalism, and the ability to respond calmly to a variety of situations in a busy, 24-hour resort environment.

Why Town and Country Resort?

We are a San Diego landmark with a fresh perspective, a lively resort atmosphere, and a team that takes pride in creating memorable experiences. From conventions and celebrations to family getaways and everyday resort life, there is always something happening here.

Join a team where your awareness, professionalism, and commitment to safety make a meaningful difference every day.

Ready to help keep the resort safe? We’d love to meet you. Starting rates $21.50 - $22.50 based on shift. #towncountrySD

Responsibilities

What You Will Do

Safety and Security

• Patrol resort grounds, guest areas, meeting spaces, parking areas, and back-of-house locations to promote a safe environment.
• Monitor surveillance systems and access points, identifying and reporting suspicious activity or potential security concerns.
• Respond promptly to emergencies, alarms, disturbances, and requests for assistance.
• Conduct safety checks and report hazards, suspicious conditions, and security vulnerabilities.
• Assist with emergency evacuations, medical incidents, fire alarms, and other emergency procedures.

Loss Prevention and Investigations

• Help protect resort assets, equipment, supplies, and guest and Team Member property from loss, damage, or theft.
• Document incidents, accidents, and security concerns accurately and objectively.
• Assist with internal investigations involving missing property, theft, policy violations, and other reported concerns.
• Preserve relevant information, including surveillance footage and witness statements, in accordance with resort procedures.
• Maintain confidentiality and share sensitive information only with authorized individuals.

Guest and Team Member Support

• Provide a visible, approachable security presence throughout the resort.
• Assist guests and Team Members with safety concerns, directions, and requests for assistance.
• Respond professionally to disputes and disruptive behavior, using de-escalation techniques whenever possible.
• Enforce resort policies consistently, respectfully, and without unnecessary confrontation.