Loss Prevention Officer

About This Role

Ensuring the safety and tranquil stay of hotel guests and employees is the primary focus of this Loss Prevention Officer role. The officer assists as needed, enforces hotel policies and procedures, and accurately records all assigned tasks and incidents.

Responsibilities

• Act and perform assigned tasks as an extension of the General Manager
• Observe and report both verbally and in writing on all assignments
• Use radio equipment and keep accurate records
• Maintain proper telephone etiquette
• Patrol the hotel property
• Report and record all unsafe conditions
• Be Red Cross certified in first aid and CPR and maintain thorough knowledge of fire and fire alarm procedures
• Insure the protection and preservation of hotel, guest and employee property
• Maintain current and thorough knowledge of the resort's emergency and life safety procedures
• Accept and complete specific assigned tasks, such as bike and pool chemical follow-up
• Enforce hotel policies and procedures
• Maintain a professional attitude and appearance
• Attend related hotel-sponsored classes
• Respond to customer-service related tasks as needed
• Prepare incident and accident reports accurately and in the format specified by the Director of Loss Prevention

Requirements

• Background check without serious criminal record
• Safe driving record
• Attain a valid TIPS Alcohol Certification upon hire
• Ability to verbally communicate clearly, professionally and diplomatically
• Adept at handling tense and difficult situations, gaining compliance/cooperation without undue escalation and acting in a calm manner at all times
• Ability to be mobile throughout the Resort and work both inside and outside
• Must be able to work a flexible schedule including day, evening, overnight shifts, weekends and holidays

Nice to have:

• CPR Certification
• Hotel/Resort experience
• Prior Security/Loss Prevention experience

Important Details

• Employment type: Full-time

About the Company

This role is for a hotel that prioritizes the safety and tranquil stay of its guests and employees.