Loss Prevention Officers patrol all areas of the property, monitor security systems, and respond to incidents and emergencies. The role involves assisting guests with room access and ensuring the safety and security of the premises, including conducting investigations and completing reports.
Responsibilities
Patrol all areas of the property by foot or vehicle using specified equipment (e.g., flashlight, high visibility jacket)
Assist guests with room access
Monitor Closed Circuit Televisions (CCTV), perimeter alarm systems, duress alarms, and fire life safety systems
Lock property entrances during designated times
Conduct daily physical hazard inspections and report any unsafe conditions or work practices
Respond to the scene of guest or employee accidents and determine if emergency aid is required
Administer first aid/CPR to guests or employees as required
Assist guests or employees during emergency situations, such as fire, evacuation, flood, severe weather, bomb threat, robbery, natural disasters
Notify the manager/supervisor, local police, or other appropriate individuals in the event of accidents, attacks, or other incidents
Communicate specified information regarding guest or employee accidents to EMS/medical personnel as required
Defuse guest or employee disturbances/altercations in accordance with company policies and procedures, including summoning appropriate authorities if necessary, and documenting the incident
Respond to domestic problems with guests and call for outside assistance if necessary
Complete incident reports to document all Security/Loss Prevention related incidents such as theft, accidents, physical hazards, and fire alarms
Handle business interruptions and complaints, such as suspicious individuals, civil disturbances or demonstrations, noise complaints, intoxicated individuals
Resolve safety hazard situations
Escort any unwelcome people (e.g., trespassers, loiterers) from the property without interrupting the orderly flow of property operation
Report to scenes of vehicle accidents/thefts and document all required information
Call for assistance using proper code responses
Complete a Loss Prevention shift summary/daily activity report to ensure that all information is properly logged
Maintain confidentiality of all Security/Loss Prevention and property reports/documents and release information only to authorized individuals
Conduct investigations and gather evidence related to theft/fraud or lost items, noise complaints, assault complaints, food poisoning complaints, and other guest complaints and incidents
Conduct interviews with relevant parties in order to obtain statements and information related to incidents
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Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment
Follow property-specific procedures for handling emergencies (e.g., evacuations, medical emergencies, natural disasters)
Report work-related accidents, or other injuries immediately upon occurrence to the manager/supervisor
Maintain awareness of undesirable persons on property premises
Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel
Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood-borne pathogens, including using Material Safety Data Sheets (MSDS)
Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury
Complete appropriate safety training and certifications to perform work tasks
Protect the privacy and security of guests and coworkers
Maintain confidentiality of proprietary materials and information
Follow company and department policies and procedures
Protect company tools, equipment, machines, or other assets by company policies and procedures
Ensure uniform, nametags, and personal appearance are clean, hygienic, professional, and in compliance with company policies and procedures
Perform other reasonable job duties as requested by Supervisors
Address guests' service needs in a professional, positive, and timely manner
Assist individuals with disabilities, including assisting visually, hearing, or physically impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones)
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific processes (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust
Welcome and acknowledge every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible
Thank guests with genuine appreciation and provide a fond farewell
Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness
Speak to guests and co-workers using clear, appropriate and professional language
Exchange information with other employees using electronic devices (e.g., cell/mobile phones, pagers, and two-way radios, email)
Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality
Support all co-workers and treat them with dignity and respect
Develop and maintain positive and productive working relationships with other employees and departments
Partner with and assist others to promote an environment of teamwork and achieve common goals
Comply with quality assurance expectations and standards
Stand, sit, or walk for an extended period or for an entire work shift
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Requirements
High School diploma/G.E.D. Equivalent
No work experience required
No supervisory experience required
Mandatory Class “D” (valid) license
Ability to stand, sit, or walk for an extended period
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Benefits
Health Insurance
Dental and Vision
Paid Time Off
401K
Parking and Metro Reimbursement
Travel Perks and Benefits
Recognition and Rewards
Growth Opportunities
Holiday pay
Free Meals
Free uniforms
Free life insurance
Free short-term disability
Exclusive Discounts via LifeMart
About the Company
MDM Hotel Group provides hospitality services and operates hotels, including the JW Marriott Marquis Miami. The company participates in the Electronic Employment Eligibility Verification Program.
