Loss Prevention Officer

Job Summary

The Loss Prevention Officer is responsible for minimizing financial losses caused by theft, fraud, operational errors, policy violations, and unsafe practices within the store or organization. The role involves monitoring daily operations, conducting investigations, ensuring compliance with company policies, and maintaining a safe and secure working environment.

Key Responsibilities

• Monitor store activities through CCTV surveillance and physical inspections.
• Identify and investigate incidents related to theft, fraud, stock loss, shrinkage, and policy violations.
• Conduct audits, PI checks, stock verification, and compliance reviews.
• Prepare investigation reports with observations and recommendations.
• Ensure adherence to SOPs, safety standards, and company policies.
• Coordinate with store operations team to reduce damages and operational losses.
• Monitor receiving, dispatch, cash handling, and billing activities.
• Track and report suspicious activities or irregularities.
• Conduct employee questioning and obtain written statements when required.
• Support in implementing corrective and preventive actions.
• Maintain confidentiality of investigations and sensitive information.
• Assist management in improving operational efficiency and loss control measures.

Required Skills

• Strong observation and analytical skills
• Knowledge of CCTV monitoring and investigation procedures
• Good communication and reporting skills
• Attention to detail
• Problem-solving ability
• Basic computer knowledge (Excel, reports, emails)
• Understanding of retail operations and inventory control

Qualification

• Graduate / Bachelors Degree preferred
• Experience in Retail Loss Prevention, Security, Audit, or Investigation preferred 5 to 6 years.

Working Conditions

• Rotational shifts may apply
• Frequent store rounds and monitoring activities
• Coordination with multiple departments and teams