About This Role
The Loss Prevention Officer assists the Loss Prevention Manager in overseeing the Member Services and Collections Department, with a focus on maintaining records for the Safety Deposit Area. This role involves supporting departmental goals, minimizing operational losses, and helping to plan and organize department activities.
Responsibilities
- Assist members with transactions such as general inquiries, wire transfers, account changes, and research
- Represent the company in small claims, municipal, and bankruptcy courts
- Assist with risk analysis and mitigation, identifying risk management issues and trends, and providing reporting to management
- Assist members in resolving problems, disputes, and safety deposit box access
- Advise members of their responsibility to repay loan accounts according to the original agreement
- Oversee the preparation of delinquent accounts for charge-off requests
- Maintain accurate records of all safety deposit box records and assist IT in sending out yearly notices
- Respond to members’ inquiries by phone and in person
- Process mail-out member requests for services, loans, new accounts, and printouts
- Maintain log sheets for transfer and research, fee refunds, and other pertinent information
- Keep the Manager advised of any unusual occurrences
- Abide by applicable laws, rules, and regulations governing collections activities
- Maintain contact with outsourcing agents and provide them with necessary reports and information to assist in the collection process
- Research information requests, determining accuracy, and offering solutions to resolving member conflict
- Make necessary corrections with manager approval or forward work to other departments for corrections, reporting results to the manager
- Maintain member’s information confidentially
- Follow all ACFCU’s policies and procedures
- Maintain knowledge of all state and federal regulations that apply
- Perform other duties as assigned to support operational needs
Requirements
- Minimum of two years of experience in a related field
- Strong interpersonal and communication skills (both verbal and written)
- Proficient in Microsoft Office Suite or similar software
- Strong analytical and problem-solving skills and organizational skills
Important Details
- Schedule: Regular attendance is an essential job function