About the role
Overview
Insight Global is looking for a trainer to support its Loss Mitigation organization. This person will onboard new hires, provide ongoing coaching, and serve as the subject matter expert for the full Loss Mitigation lifecycle. The trainer will support multiple lines of business, including SPOC and Call Center teams, while ensuring employees understand investor guidelines, compliance requirements, and department processes.
Day-to-Day
- Lead onboarding and training for new Loss Mitigation hires
- Train employees on the full Loss Mitigation process from beginning to end
- Support SPOC, Call Center, and other Loss Mitigation teams
- Create and maintain training materials, guides, and documentation
- Deliver virtual and instructor-led training sessions
- Coach employees and provide ongoing development support
- Monitor employee performance and identify training opportunities
- Keep teams engaged and up to date on investor, regulatory, and process changes
- Partner with leadership to improve training effectiveness and department performance
Must-Haves
- 2 +years experience working within Loss Mitigation
- 2+ years of training, teaching, facilitation, or public speaking experience
- Strong understanding of the full Loss Mitigation lifecycle from start to finish
- Knowledge of investor guidelines, compliance requirements, and mortgage servicing regulations
- Experience creating training materials and conducting presentations
- Strong communication and coaching skills
- Ability to manage training initiatives independently
- Proficiency with Microsoft Office, including PowerPoint and Excel
Nice-to-Haves
- Mortgage servicing training experience
- Experience supporting SPOC or Call Center teams
- Experience with ICE Mortgage Technology
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