Logistics Service Operation Coordinator

Work Schedule:

• Workdays: Wednesday through Sunday (weekend availability is mandatory)
• Shift: 9:00 AM – 6:00 PM CST

About the Role

We are looking for a candidate with logistics support experience, not a traditional call center background.

In this role, you will support the Meal Manager program, a rapidly growing business within. You'll help ensure smooth day-to-day operations by monitoring deliveries, managing communications, and identifying potential fulfillment issues before they impact customers.

Key Responsibilities

• Provide operational and quality support for the Meal Manager program.
• Coordinate delivery updates by communicating with customers, merchants, and Dashers.
• Manage delivery-related communications through email and Slack.
• Follow and provide feedback on standard operating procedures (SOPs).
• Use internal tools to track orders and resolve operational issues.
• Identify fulfillment or logistics challenges early and escalate them when necessary.
• Support the launch of new pilot programs and operational initiatives.
• Collaborate with cross-functional teams to improve processes and customer experience.

Preferred Qualifications

• Previous logistics or delivery support experience (not call center/customer service only).
• Experience with last-mile delivery or logistics companies such as FedEx, UPS, or other high-volume delivery operations.
• Strong written and verbal communication skills.
• Excellent attention to detail and organizational skills.
• Ability to adapt quickly in a fast-paced, changing environment.
• Experience using Slack and email for day-to-day communication.
• Comfortable working with multiple stakeholders, including customers, merchants, and delivery partners.

Compunnel Inc. is an Equal Employment Opportunity (EEO) employer committed to fostering an inclusive, diverse, and equitable workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, citizenship status, age, disability, protected veteran status, marital status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

As a global workforce solutions provider, Compunnel values diversity of thought, background, and experience, and believes an inclusive workforce strengthens innovation and client success.