About This Role
Operating global logistics and storage services for World Courier is the purpose of this role. The Logistics Operator coordinates complex shipments, resolves service issues, and maintains accurate records. This position suits an experienced individual with strong communication skills ready to work in rotational shifts.
Responsibilities
- Coordinate complex shipment scheduling, carrier bookings, and freight documentation across assigned transportation lanes, confirming accuracy and compliance with established operational procedures and service level standards
- Resolve moderately complex carrier service issues, delivery exceptions, and freight discrepancies, applying working knowledge of logistics procedures and escalating unresolved issues to senior team members
- Monitor open shipment status, transit performance, and delivery commitments across assigned lanes, surfacing delays, variances, and service risks to operations leadership for timely resolution
- Maintain accurate, audit-ready logistics records including bills of lading, proof of delivery, carrier correspondence, and freight cost documentation across assigned transportation workflows
- Compile operational performance data, shipment activity summaries, and carrier scorecard inputs that support logistics reporting and continuous service improvement initiatives
- Guide junior operators through procedural coaching, documentation standards reinforcement, and knowledge sharing that build logistics execution capability across the team
Requirements
- High School Diploma/GED or equivalent experience required
- 3+ years of experience in logistics operations, transportation coordination, shipment tracking, customer service operations, or a related field required
- Fluent English communication skills, both written and verbal
- Fluent Hindi communication skills, both written and verbal
- Willingness to work in rotational shifts, including 9:00 AM - 6:00 PM and 11:00 AM - 8:00 PM, Monday-Saturday
Nice to have:
- Associates degree in logistics, supply chain, transportation, business administration, or a related field, or equivalent experience preferred
- Certification in Certified Supply Chain Professional CSCP, Certified Logistics, Transportation and Distribution CLTD, Certified in Planning and Inventory Management CPIM, or equivalent certification
About the Company
This role supports Cencora's global logistics and storage services, marketed through its World Courier business.
