Logistics Operator

About This Role

Working in a dynamic team, the Logistics Operator ensures the timely and accurate movement of ocean import and export freight and information. This role involves coordinating with various stakeholders, managing documentation, tracking shipments, and providing exceptional customer service.

Responsibilities

• Collaborate within a dynamic team environment to ensure the smooth and timely processing of ocean import and export shipments
• Coordinate with customers, international agents, carriers, and service providers to arrange transportation and ensure shipments are processed efficiently from origin through to destination
• Work closely with internal departments, including Customer Service, Cartage, and Accounting, to facilitate the smooth handling of import and export shipments and resolve operational issues
• Manage and monitor Ocean Import and Export files, ensuring shipment milestones, documentation, and shipping details are accurate and kept up to date in the system
• Track and trace shipments using internal systems and external resources, proactively following up on delays, exceptions, and outstanding information
• Prepare, review, and process relevant import and export shipping documentation, ensuring accuracy and timely completion
• Utilise workflow monitors and reporting tools to effectively manage daily shipments, priorities, and outstanding tasks
• Adhere to customer and company standard operating procedures, escalating or updating changes as required under the guidance of the Supervisor/Manager
• Maintain effective communication with customers, overseas offices, agents, carriers, and service providers, ensuring timely responses to emails and requests
• Process and reconcile service provider invoices and charges promptly and accurately to support the uninterrupted flow of shipments
• Provide timely shipment updates and respond to customer enquiries, working to resolve issues and maintain a high level of customer service
• Participate in team meetings, training sessions, and performance reviews, contributing to a collaborative and high-performing work environment

Requirements

• Experience in ocean import and/or export operations within the freight forwarding industry
• Strong time management and organisational skills, with the ability to work to deadlines
• Ability to prioritise and manage multiple shipments and tasks at the same time
• Strong written and verbal communication skills
• Ability to work independently while contributing positively to the wider team
• Strong attention to detail and accuracy when processing shipping information and documentation
• A strong customer service focus, with the ability to respond to enquiries, resolve issues promptly, and maintain positive relationships with colleagues, customers, and service providers