About This Role
This role involves overseeing the entire product movement process, from manufacturing partners to warehousing and final customer delivery. The person in this position will serve as the primary contact for Bergen Logistics, the brand's third-party logistics partner, as well as freight forwarders and domestic partners. This hands-on role suits a candidate with strong organizational skills, operational judgment, and experience supporting a growing fashion business.
Responsibilities
- Manage inbound shipments from manufacturing partners in Italy and domestically, coordinating pickup, transportation, and warehouse receipt
- Serve as the primary contact for freight forwarders, carriers, and domestic logistics partners
- Coordinate shipping documentation and work with freight forwarders and customs brokers to support timely customs clearance
- Track shipments, communicate delivery timelines, and resolve delays or discrepancies
- Monitor freight costs and evaluate shipping options to balance cost, speed, and reliability
- Manage the day-to-day relationship with Bergen Logistics, overseeing receiving, inventory accuracy, order fulfillment, and returns
- Coordinate warehouse priorities and ensure timely processing of inbound product and outbound orders
- Resolve receiving discrepancies, fulfillment issues, damaged goods, and shipping exceptions
- Monitor warehouse service levels, review invoices, and address operational or billing discrepancies
- Establish clear communication and accountability across external partners and internal teams
- Maintain accurate inventory and shipment records in Apparel Magic
- Reconcile inventory between Apparel Magic and warehouse reporting, investigating and resolving discrepancies
- Oversee inventory transfers, adjustments, and stock reconciliation in partnership with the warehouse
- Maintain visibility into incoming inventory, product availability, and outstanding shipments
- Partner with the COO to improve logistics processes and support business growth
- Develop and maintain procedures for shipping, receiving, fulfillment, and inventory control
- Track operational performance, including delivery timing, fulfillment accuracy, freight costs, and inventory discrepancies
- Identify risks early and recommend practical solutions to improve efficiency and service
Requirements
- Relevant logistics, supply chain, or operations experience within fashion, apparel, footwear, or accessories
- Experience managing a third-party logistics provider and coordinating international and domestic freight
- Familiarity with imports from Europe, shipping documentation, and customs clearance processes
