About This Role
Leading the logistics operations, this role involves developing and improving departmental systems, policies, and procedures, as well as training and evaluating employee performance. The Logistics Manager plans and coordinates warehouse and delivery staff, ensuring compliance with regulations and maintaining emergency response systems.
Responsibilities
- Develop and improve departmental systems, policies, and procedures
- Train, develop, and evaluate employee performance
- Plan and coordinate warehouse and delivery staff
- Propose investment in warehouse equipment, tools, and transportation vehicles as needed
- Ensure compliance with regulations on the storage and transportation of dangerous goods
- Establish and maintain emergency response and incident reporting systems
- Define and track department KPIs and budget (freight cost, on-time delivery, inventory accuracy, etc.) and report to the Board of Directors
- Evaluate, decide, and coordinate logistics, warehousing, and transportation
- Select transportation and handling suppliers
- Balance and decide between cost savings and timely delivery
- Coordinate vehicle maintenance schedules and drivers
- Ensure inventory accuracy, conduct stock counts, and resolve discrepancies
- Ensure SDS and transportation documents are complete, up to date, and properly maintained
- Manage non-conforming products and returned goods, including root-cause resolution and customer coordination
- Manage full and empty cylinders, including recovery, circulation, and periodic inspection
- Ensure employees, drivers, and vehicles meet all required licensing, certification, and safety requirements
- Evaluate and manage third-party carriers and maintain an approved supplier list
- Ensure proper segregation and storage of incompatible gases and safe securing of cylinders during handling and transportation
- Handle customer complaints related to delivery, quantity, and product condition
- Coordinate with the Purchasing Department on inbound goods receiving and verification of required documentation
Requirements
- Bachelor’s Degree
- At least 5 years of industry-specific experience, including a minimum of 1 year in team management
- Knowledge of dangerous goods handling, traffic laws, modes of transport, and geographical/logistic knowledge of Vietnam
- Experience with inventory or warehouse management systems
- Good English (equivalent to Level B or above)
- Proficient in MS Office; experience with warehouse management systems (WMS) is a plus
- Strategic mindset, quick decision-making, team management and coaching skills, strong problem-solving ability, and ability to work well under pressure
