About This Role
Leading the Logistics department and overseeing all domestic and international inbound and outbound logistics scheduling and coordination, including international shipping and receiving, is the core of this role. This position is accountable for on-time material flow to and from production, carrier and freight performance, trade compliance for cross-border shipments, and overall team performance. The Logistics Manager reports to the Director of Operations and directly supervises the Logistics Coordinators.
Responsibilities
- Directly manage the Logistics Coordinators; set priorities, coach performance, and hold the team accountable to schedule and quality expectations
- Direct domestic and international inbound and outbound logistics scheduling to keep material flow aligned with the production schedule
- Manage carrier, freight forwarder, and customs broker relationships, including selection, rates, and service performance
- Oversee international shipping and receiving, including transport mode selection (air, ocean, ground), Incoterms, transit planning, and customs clearance
- Ensure compliance with import/export requirements, including HTS classification, export licensing, denied-party screening, and customs filings, in partnership with the customs broker and internal stakeholders
- Oversee shipment tracking from supplier to receiving and from shipping to customer, including shipments in transit and at customs; escalate and resolve delays, holds, shortages, and damaged or misdirected shipments
- Ensure shipping and receiving documentation (BOLs, packing lists, commercial invoices, certificates of origin, and other customs/export paperwork) is accurate and complete
- Monitor freight cost, duties, and landed cost on international shipments
- Establish and monitor logistics KPIs: on-time delivery, freight cost, customs clearance time, and shipment accuracy
- Serve as the logistics point of contact for cross-functional coordination with Production, Procurement, Quality, and Production Control
- Lead continuous improvement of logistics processes and the ERP data used for scheduling and shipment tracking
- Report on team performance, freight cost, and any recurring issues to the Director of Operations
- Directly supervise Logistics Coordinators
Requirements
- Bachelor's degree in Logistics, Supply Chain, Business, or related field, or equivalent experience
- 5+ years of experience in logistics, transportation, or materials management, including international shipping and receiving
- 2+ years of people leadership experience
- Working knowledge of international freight, customs clearance, Incoterms, and import/export documentation
- Working knowledge of carrier and freight forwarder management
