Leading the inventory lifecycle, distribution, and reconciliation activities for the client's transponder program is the core of this role. This position is responsible for maintaining controlled and auditable fulfillment operations from inventory receipt and storage through customer assignment, packaging, shipment, return, replacement, reconciliation, and final disposition.
Responsibilities
Lead transponder fulfillment and inventory-control activities in accordance with client-approved business rules, operational standards, and contractual requirements
Oversee inventory receipt, storage, custody, transfer, assignment, activation, return, reuse, replacement, decommissioning, destruction, and final disposition
Maintain complete, accurate, and auditable inventory records across warehouses, fulfillment operations, Walk-In Centers, distributors, and other authorized locations
Ensure inventory balances are reconciled to purchase orders, receiving records, customer assignments, activations, sales, fees, deposits, refunds, returns, adjustments, write-offs, and financial records
Oversee fulfillment requests received through approved channels, including web, IVR, mail, mobile application, chat, courier, customer service representatives, and Walk-In Centers
Ensure valid mail requests are fulfilled no later than the close of business on the next business day and eligible in-person requests are fulfilled immediately, subject to inventory availability
Validate account eligibility, available funds or payment methods, transponder status, serial numbers, and inventory availability before issuance
Ensure new and replacement transponders are properly assigned to customer accounts and packaged with required protective materials, mounting hardware, instructions, notices, and return envelopes where applicable
Maintain shipment records, carrier information, tracking numbers, delivery status, processing timestamps, and audit trails for fulfillment transactions
Manage fulfillment exceptions, including duplicate requests, insufficient funds, unavailable inventory, bulk commercial orders, returned shipments, undeliverable shipments, non-returned replacement devices, and required reissuance
Ensure replacement transponder returns are tracked, follow-up attempts are documented, and returned devices are inspected and categorized as reusable, defective, or non-recoverable
Oversee periodic physical inventory counts, reconciliation activities, discrepancy investigation, documented adjustments, remediation, and audit support
Maintain documented controls supporting chain of custody, segregation of duties, authorized access, inventory security, loss prevention, and accountability
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Coordinate the purchase, availability, maintenance, and use of required transponder programmers and testing equipment
Monitor transponder read performance, failure rates, aging, anomaly patterns, replacement activity, customer contacts, and the impact of transponder performance on image-based toll processing
Ensure decommissioned and destroyed transponders are processed through documented, verifiable, and auditable disposal procedures, including proof of destruction when a third party performs disposal
Prepare and deliver required inventory, fulfillment, reconciliation, distributor, replacement, return, performance, disposal, shrinkage, and forecasting reports within required timeframes
Monitor fulfillment timeliness and related KPI or SLA exceptions; conduct root-cause analysis and implement corrective and preventive actions
Support requirements validation, workflow design, inventory setup, data migration, testing, training, operational-readiness activities, cutover, and stabilization for fulfillment and inventory functions during implementation
Coordinate with operations, customer service, finance, information technology, reporting, quality, mail and shipping providers, Walk-In Centers, distributors, and other authorized parties supporting fulfillment operations
Maintain continuity for critical fulfillment activities through documented procedures, cross-training, backup coverage, and surge planning
Perform other fulfillment and inventory-management duties required to satisfy the client’s approved operating procedures and contractual obligations
Provide functional direction and oversight for personnel and service providers assigned to inventory control, transponder fulfillment, shipping, receiving, returns, testing, and reconciliation activities
Monitor work quality, timeliness, inventory accuracy, adherence to approved procedures, and readiness to meet workload and service-level requirements
Support training, competency validation, cross-training, performance improvement, and corrective action for fulfillment and inventory functions
Requirements
Minimum five (5) years of inventory and logistics experience
Experience with asset-tracking systems
Benefits
Comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings
Important Details
This role is contingent on a future project victory
About the Company
WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., they partner with clients to help communities prosper.
