About This Role
Joining the Global RAD Operations team means being a crucial part of keeping Amazon's fulfillment centers running smoothly worldwide. This role is centered on ensuring Amazon operations sites receive the necessary tech equipment precisely when needed, acting as a critical link in yard operations by managing truck and trailer flow through the Yard Management System (YMS).
Responsibilities
- Support communication of yard movement through the Yard Management System (YMS) and verbally with dock personnel
- Perform daily functions to maintain yard accuracy and ensure trailer locations are current in real-time systems
- Correspond with multiple shipping companies and their contacts to maintain inbound appointment compliance records
- Track carrier arrival and departure times for carrier scorecard development
- Facilitate the relationship between Inbound (IB) and Outbound (OB) RAD teams to ensure seamless trailer flow
- Coordinate trailers to corresponding dock doors and cross docks using appropriate scheduling protocols
- Communicate effectively with fellow employees and coordinate activities according to operational needs
- Communicate effectively and professionally via email/phone with Parcel, LTL, FTL transportation providers for daily volume projections and driver arrival ETA
- Use multiple shipping company software platforms to schedule shipments and generate shipping labels
- Track packages in transit and monitor shipment status from origin to destination
- Troubleshoot shipping problems and errors to resolution, escalating complex issues when necessary
- Maintain comprehensive understanding of shipping requirements, rules, and obligations by carrier, destination, and package type
- Ensure all safety measures and precautions are in place and actively used regarding dock operations and trailer movements
- Verify compliance with carrier-specific appointment windows and documentation requirements
- Perform additional duties as assigned to support overall transportation operations and departmental objectives
Requirements
- 1+ years of Microsoft Office products and applications experience
- High school diploma or equivalent
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Ability to lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach
- Work 40 hours/week, and overtime as required
- Basic computer proficiency, including familiarity with standard office applications and systems
- Strong willingness and adaptability to learn new skills, particularly the ability to deep dive into research and problem-solving when faced with new challenges or unfamiliar processes
Nice to have:
- 2+ years of Microsoft Office products and applications experience
Benefits
- EAP
- Mental Health Support
- Medical Advice Line
- 401(k) matching
Important Details
- Schedule: Monday through Friday, 6am-2:30pm or 8:45am-5:15pm
About the Company
Amazon.com Services LLC is an equal opportunity employer.
