Logistics Coordinator

About This Role

This Logistics Coordinator role is responsible for dispatching and track and trace activities that support the Brokerage Team in accomplishing planned transportation and communicating deviations as they occur to ensure service expectations are met.

Responsibilities

• Carry out the Company's organizational values and operate in accordance with applicable laws, regulations, and Company policies
• Responsible for dispatching activities to include speaking with drivers prior to pick up and communicating know deviations from planned service to appropriate personnel
• Track and Trace pick-ups, in-transit, and emptying of loads, entering information accurately and in a timely manner
• Reply to customer status emails
• Responsible for Track and Trace compliance metrics (Macro Point, 4Kites, Trucker Tools, etc.), and must therefore be fluent in each platform's app and functionality to ensure driver compliance
• Learn driver / carrier lane preferences and frequency and share info with Brokers + Carrier Development
• Monitor detention and communicate to CSRs, Account Manager, and Broker-of-Record
• Perform other job-related duties and special projects as required

Important Details

• Schedule: Monday - Friday, Day Shift
• Work format: hybrid schedule with mix of on-site work at the downtown Des Moines campus and remote work