Logistics Coordinator

About This Role

This Logistics Coordinator role provides daily support to a Logistics Account Executive, ensuring the smooth operation of accounts. The position involves extensive phone and email communication, appointment setting, check calls, and load building. It suits a highly organized individual who thrives in a fast-paced environment while delivering excellent customer service.

Responsibilities

• Ensure the account runs smoothly daily by staying highly organized
• Assist in maintaining strong relationships with customers and carriers through consistent communication and award-winning customer service
• Perform various account management tasks such as load building, appointment scheduling, phone management and email correspondence
• Dispatch trucks to their pickup location
• Conduct daily check calls to ensure timely pickup and delivery of product
• Qualify carriers that are the best match for our customers’ shipments
• Communicate details about shipments and negotiate rates with prospective carriers
• Perform ad hoc duties

Requirements

• Focus, self-motivation, problem-solving skills and strong attention to detail
• Top-notch customer service skills
• Ability to work in a fast-paced, ever-changing setting
• A positive attitude and the ability to communicate effectively
• High school graduate or equivalent
• Proficiency in keyboarding and able to maintain the technical knowledge necessary to perform the job effectively, specifically Microsoft Office products

Nice to have:

• Administrative experience and/or logistics brokerage experience

Benefits

• Bonus opportunities
• Comprehensive benefits package that starts shortly after you do: Medical/Dental/Vision/Life Insurance, Paid Time Off, Company Matched 401k, Pet Insurance, Legal benefits, a generous employee referral program and more
• Tuition reimbursement and student loan repayment assistance
• Paid training from industry experts
• Supportive and team-centered work environment
• Opportunities for career growth and/or relocation
• Team outings, catered lunches and family-friendly events
• Laid-back dress code and an enjoyable “Best Place to Work” atmosphere

About the Company

Integrity Express Logistics is a family-owned business with over 30 years of logistics experience. They earn customer trust through innovative technology and operational efficiency to customize logistics solutions, focusing on customer relations and hiring reliable and driven employees. The company is one of the fastest-growing logistics companies in the country.