We move fast, sell fast, and love nothing more than getting a great deal in front of the right customer at the right moment.
Key Responsibilities
- Serve as a day-to-day point of contact for external carriers, drivers, and third-party logistics (3PL) providers to confirm pick-up windows and delivery details.
- Shipment tracking & visibility; verify that carriers adhere to scheduled pick-up times, route plans, and service level agreements (SLAs); maintain accurate records of shipment activities, carrier contacts, delivery confirmations, etc.
- Support the scheduling of inbound freight appointments and coordinate dock availability with the warehouse team.
- Communicate by phone, email, text, and in person with internal teams, vendors, carriers, and drivers.
- Coordinate transportation timing in alignment with Receiving and warehouse schedules
- Assist with inbound receiving workflows and driver check in — confirming ASNs, reconciling PO quantities, and flagging discrepancies
- Assist with resolving day-to-day logistics issues including shipping delays, damaged goods, and route deviations by coordinating with carriers and internal teams.
- Act as a first point of contact when delivery concerns arise; document outcomes and escalate complex cases.
Qualifications
- 1+ years experience in an e-commerce fulfillment or distribution center environment strongly preferred.
- Exposure to a Warehouse Management System (WMS) for order tracking, receiving, and inventory management.
- Proficiency in Salesforce (or comparable CRM/logistics platform) for logging activities and managing communications preferred.
- Working knowledge of Google Sheets is preferred.
- Excellent organizational skills with the ability to manage multiple priorities and deadlines simultaneously.
- Strong written and verbal communication skills; able to communicate clearly with carriers, warehouse staff, and internal stakeholders.
- High attention to detail and a proactive approach to problem-solving.
